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This course introduces the fundamentals of the hospitality industry, focusing on customer service, operations, and communication. Participants will learn key skills to enhance guest experiences and understand the core functions of hospitality businesses like hotels, restaurants, and event management.

This introductory course covers the basics of data analytics, including data collection, cleaning, analysis, and visualization. Participants will learn to use tools like Excel and basic programming to analyze data and make informed decisions.

This course provides an introduction to the core principles of business, covering finance, marketing, operations, and management. Participants will gain essential skills to understand business functions and make informed decisions.

This course introduces Microsoft Excel for spread sheeting and Access for database management. Participants will learn to create and format spreadsheets, use basic formulas and charts in Excel, and build databases and queries in Access.

This course introduces the fundamentals of digital marketing, covering SEO, social media, email campaigns, and paid advertising. Participants will learn how to create and execute effective digital marketing strategies to boost brand visibility and drive customer engagement.

This course provides a foundational understanding of Human Resources functions such as recruitment, performance management, employee relations, and compliance. Participants will learn how HR practices contribute to building a positive workplace and supporting organizational success.

This course introduces the fundamental principles of project management, focusing on key areas such as planning, scheduling, budgeting, risk management, and stakeholder communication. Participants will gain practical skills for managing projects successfully from start to finish, using essential tools and techniques applicable across industries.

This course introduces essential leadership and management principles, focusing on leadership styles, team dynamics, decision-making, and motivation. Participants will gain practical skills to lead teams and manage challenges in professional environments.

This course teaches the essential business ethics and etiquette needed to succeed in any professional environment. Participants will learn to navigate ethical decisions, improve communication skills, and demonstrate proper behaviour in both personal and virtual settings.

This course provides aspiring entrepreneurs with the essential tools to turn their ideas into successful startups. Participants will learn how to develop business plans, conduct market research, understand financial and legal requirements, and implement growth strategies.

This introductory course covers the essential features of Microsoft Word and PowerPoint. Participants will learn to create, format, and edit documents and presentations, using tools like text formatting, tables, and slide design.

This course helps individuals enhance their communication skills across verbal, non-verbal, and written channels. Focusing on techniques for active listening, persuasion, and adapting to different audiences, participants will learn how to communicate effectively in both personal and professional settings.

This course covers the essential strategies for delivering exceptional customer experiences at every stage of the customer journey. From effective communication and handling complaints to measuring satisfaction and building loyalty, you will learn how to turn every interaction into an opportunity to exceed customer expectations and foster long-term relationships.